Sleep Inn

The room is clean, the shower is nice, location is pretty good, close to shopping and restaurants within walking distance under normal circumstances. Here's the problem - we got here at 3:45 pm approximately and I checked in. Was told to park in front parking lot. We did so but the parking lot is sheet ice. It's not normal ice. It's ice that's accumulated after snow, rain, freezing rain, more rain. The second my husband got out of the truck, he slipped, fell and went under the truck, injuring his thumb and shoulder. I slid from the passenger door all the way down to the tailgate but managed not to fall. Upon narrowly making it back into the hotel I immediately brought this to front desks attention and was informed that "maintenance" was currently putting down salt on the side of the hotel and would be working on the front next. 30 minutes later my husband went back out to retrieve something from our vehicle, and not only was there still no salt down, 2 other elderly gentleman were complaining about how dangerous it was. Decided to walk to The Phoenix (same parking lot essentially) for dinner. Elderly man was on hotel sidewalk trying his best to not slip and fall to get into hotel. We had to actually get OFF the sidewalk and try to walk on patches of snow to get where we were going. Phoenix clearly rock salted their parking lot and sidewalks, as we had absolutely zero issues once there. It's about 150 feet between the hotel and The Phoenix. The Phoenix has fantastic food and service btw. Unfortunately, after dinner we had to walk back to the hotel through the parking lot of death and holy cow it actually got slicker. I recorded our slow and dangerous slip and slide across the Sleep Inn parking lot in our attempt to make it back to our room. A room I paid $80 for...but they can't afford some rock salt to ensure the safety of their guests? Maybe they could borrow some from The Phoenix next door. It's too bad really because it's a decent hotel and I would have given it a rather good rating. I'm giving the front desk girl 5 stars because she actually tried to find rocksalt and tried calling the manager (who did not care). She also has been trying to use de-icer on the sidewalk to no avail. Maintenance guy gets zero stars because he went home at 4 pm and didn't do the job he should've done. Manager gets negative stars and they better not try to blame anyone else for their ineptitude. All of this could easily been avoided with some rock salt. Maybe I'll go across the street to Wilco tomorrow morning and get some rocksalt for your parking lot since maintenance and management can't seem to sort out where to get any. Update - upon arising in the morning, still no salt. Different gal at desk. I'm guessing she's the night shift gal. I also watched an employee almost turf it coming into work and thought, oh well, workers comp. Ultimately I discussed this with the night shift gal who actually seemed petrified and informed me she'd get the rock salt (that had allegedly not previously not existed). I watched her do it. She not only salted the sidewalk but the parking lot and around the vehicles of guests. Kudos to her! Based on her and her alone I'm going to up my rating slightly. Again... pleasant staff. Clean room. Breakfast sufficient. Regard for guest safety, laughable.

I travel a lot I've stayed in nearly 60 hotels since January. Some nice and some not so nice. This is absolutely my favorite hotel in the state of Oregon. The location couldn't be any better. You're in walking distance to everything from a Walgreens, a bar, a bank, a subway or if you have no class, a Taco Bell. ( 😭🤣) I've never met a hotel counterperson check me in with such an amazing attitude and as quickly as I have here. This employee's name is Nikita I do not know this woman but she has checked me in multiple times on prior trips and she is one of the most professional courteous and genuine people I have met in the hotel environment. Please appreciate her and reward her for her excellent service and attitude. As far as the hotel itself the rooms are extremely clean with modern designed rooms that are just wonderful. They have an elevator or stairs with a hot tub and pool. Not only do they have an outdoor pool they also have an out building so you can take showers before you enter and exit the pool with a restroom as well. I genuinely wish I had more work in the Bend area just so I could stay here more often.